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Alaska Airlines Delay (https://twitter.com/AlaskaAir / October 8, 2012) |
Alaska Airlines says its computer connections have been restored, and operations are returning to normal at its airport gates.
The Seattle-based airline says passengers can still expect some delays as the system adjusts.
Passenger lines grew at Sea-Tac in Seattle and other airports as the airline was unable to put passengers on planes, except by handwritten paperwork.
The airline says the data connection was restored before 1 p.m. Monday (Pacific time).
The computer failure that has cut off Alaska Airlines' ability to put passengers on planes was caused by a combination of two fiber optic cuts in the Sprint system just before 8 a.m. Monday.
Sprint spokeswoman Crystal Davis in Reston, Va., says one occurred at a construction site along railroad tracks between Chicago and Milwaukee, and the other was somewhere between Portland and Seattle.
If there had been only one disruption, the computer system would've been able to reroute the traffic. She says the failure Monday was caused by the combination of the two cuts.
The failure had caused delays at the airline's entire network of 64 destinations, which also includes airports in Alaska, Mexico and Canada. Alaska Airlines has an average of 436 flights a day.
Customers affected can find more info on compensation info via email customer care at http://bit.ly/na07. The airlines also has a phone number set-up at 1-800-654-5669, but said its customers "may experience long hold times."
