ANCHORAGE (KTUU) - For the last 10 years, Alaska has had a call-center operating in Anchorage that connects people across the state to social services.
211 is a phone resource that is operated by United Ways across the country. Sue Brogan, the Chief Operating Officer of the United Way of Anchorage, says since its inception in 2007, the call-center has taken over 220,000 thousand calls in Alaska and made over 300,000 referrals.
Brogan says all the hub communities across Alaska typically use the system searching for the same social services: housing, food, health care and transportation. With the opioid epidemic, there are increasing numbers of people seeking treatment for substance abuse issues and mental health issues.
Into the future, Brogan says 211 is looking to add texting and chat features to its communication options and the service's website is also set to have a complete overhaul.