Customers say they can’t check out from Tire Hotel

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Anchorage (KTUU) - Johnson’s Tire Service appears to have closed its doors for good. A sign on the door of its Denali Street location posted Tuesday was the only notice to customers who say they’ve been trying to recover their tires stored there.

“It’s hard to drive a truck on three rims,” said Teresa Turnbull, who says she dropped off a tire three weeks ago to be repaired.

Johnson’s Tire Service once offered a tire storage service called the Tire Hotel. “Your Tires are safe and insured” read the website before it was removed.

Sharon Scudder says she paid to have Johnson’s Tire Service store the tires for her Audi A3 at the “Tire Hotel” and is now left wondering if she’ll see them again. “The tires and rims are worth about $2,000,” she said.

The company’s phone number appears to have been disconnected and its Facebook page and website have been removed, leaving consumers wondering how they’ll recover their property.

“If a business is in possession of consumers’ property, they have to have some thoughts about how they’re going to dispose of that and take care of that,” said Cynthia Franklin, Assistant Attorney General with the Alaska Consumer Protection Unit.

Franklin says customers can file a consumer complaint, which will begin the process of determining whether a company has violated any of the 71 provisions in the Consumer Protection Act.

“We have a lot of tools. We can ask for some documents, we can ask for sworn statements and so there are a lot of things that we can do to work with the business and try to find out what happened and whether they’re willing to correct it,” Franklin said.

She says if a company fails to make the consumer whole, the state can take a business to court and individuals can seek civil penalties.

“The dollar value isn’t as important as the representations made by the sellers.” Said Franklin.

Filing a consumer complaint can be done through the Department of Law website.



 
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