UPDATE: GCI service restored after statewide outage

ANCHORAGE (KTUU) - Update:
As of about 4:15 p.m. Monday, GCI reported that lal service had been restored.

Update 12:29 p.m.:
GCI says a Municipal Light & Power outage, coupled with the failure of one of its redundant power sources is at the root of Monday's statewide service outage.

Spokesperson Heather Handyside says the company has redundant power sources at each critical facility, but Monday, one of the company's dual backup power systems failed to operate. The system had been tested just last week, on Tuesday, July 3.

"This combination of events caused today's outage and has complicated our efforts to restore services," Handyside wrote in an email.

Handyside said that by mid-morning, the ML&P power had not yet been restored, but the GCI backup power system was fully functional, which allowed the company to begin restoring service.

Update 10:37 a.m. Monday:
GCI spokesperson Heather Handyside says "We are in the process of restoring services and will continue to provide updates as information becomes available."

Some customers in Anchorage noted that their service had been restored.


Original Story:

GCI customers across the state are reporting Internet and cell phone service outages.

GCI spokesperson Heather Handyside told Channel 2 in a statement: “A commercial power outage is affecting multiple GCI services statewide. Our teams are investigating the issue and have every available resource working to restore service as soon as possible.”

A call to Handyside’s cell phone earlier in the morning went straight to an out-of-service tone.

The company first posted news of the outage on social media. In further comments on social media, GCI said the cause of the outage was a commercial power outage in Anchorage.

Customers on Facebook said they were without service, or with limited service, as far as Barrow, Fairbanks/North Pole/Eielson, Dillingham, Akutan, and Red Dog mine near Kotzebue.

An outage report map shows hot spots covering Southcentral and Southeast Alaska, the Fairbanks area, and the Pacific Northwest, with other spots near Nome and Dillingham.



 
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