The president of Washington State University, Elson S. Floyd, recently apologized to a bevy of students unable to get their financial aid due to a computer glitch.
Floyd wrote in an open letter that he wanted to "express (a) sincere apology" to students and families having trouble receiving aid.
Glitches in a new student information computer program called Zzusis caused the problem. According to the Spokesman-Review, the $15 million software system was developed to function as an online hub where students could take care of anything school-related.
The Review reported that as of mid-August, $55 million of the expected $100 million was distributed. The busy fall quarter, which includes a near-record 4,100 freshman, has compounded the financial aid problem.
About 20,000 WSU students receive financial aid over the course of an academic year.
Students who haven't yet received their aid have been unable to pay for books, classes and even food.
Floyd said all late-fees for class registration would be delayed until Oct. 1. Students who immediately needed the loans were able to apply for a short-term loan of up to $2,000 until the glitches in the system were worked out.