"Now I'm totally frustrated," he said.
The Problem Solver called secretary of state's office spokesman Dave Druker on the afternoon of Nov. 16. Druker confirmed that Jean Sandquist's license had been suspended, and that the suspension could only be lifted at the request of the city of Chicago.
The Problem Solver then called Kathleen Strand, spokeswoman for the city's Department of Finance, and forwarded her the Sandquists' information.
On Monday morning, Strand emailed to say all 14 tickets attributed to Jean Sandquist had been withdrawn by the city. City officials had subsequently notified the state to rescind Sandquist's suspension.
That afternoon, Druker called to say Sandquist's license had, in fact, been reinstated.
The Sandquists were elated.
Paul Sandquist, who had driven his wife earlier that day to baby-sit the grandkids, said he was relieved.
"Good," he said. "Now she can drive home."
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