ANCHORAGE (KTUU) - Wells Fargo bank is extending its hours Friday and Saturday after a power shutdown at one of the bank’s facilities affected many of the bank’s services.
The shutdown occurred Thursday morning, and while the bank said online and mobile banking, ATMs and most other services were restored by 8 p.m. Pacific Time Thursday night, the bank said some customers are still experiencing issues.
In a release late Friday morning, the bank said it would extend hours at all 5,500 branches by one hour Friday, Feb. 8 and Saturday, Feb. 9 (if the branch would regularly be open on Saturdays).
The outage was set into motion, the bank said, by routine maintenance at one of the bank’s main data-center facilities. Smoke caused by the maintenance work triggered an automatic power shutdown, and most of the bank’s applications were re-routed to back-up data centers.
The outage caused a high call volume and online and mobile traffic, Wells Fargo said.
Because of the restoration process, the bank says some transactions, balances and payroll deposits were not visible in online banking or ATMs Thursday and early Friday. The bank says even though they weren’t visible, the transactions were processed normally, and they should now be visible.
Mobile and online banking may still show delays in those transactions, the company wrote Friday.
“I apologize to our customers and team members for the inconvenience caused by yesterday’s system issues,” said Wells Fargo CEO and President Tim Sloan in a press release. “While we restored operations throughout the day and continue to address customer concerns, our recovery from these issues was not as rapid as we or our customers would have expected.”
Some of the systems still being restored include:
Mobile and Online Banking systems, which are operational, but experiencing intermittent delays
Some features such as consumer credit card and mortgage balances are not available at this time.
Wells Fargo credit and debit cards may be used for purchases
Contact Center systems are restored, but there may be longer than usual delays